Ordered shaver head with protective clear plastic shield, only to find after two weeks that the plastic shield was missing from the order. Contacted customer service and was told it wasn't available.
An inexpensive way of prolonging the life of the shaver.
After receiving the new head and using the information provided in an email I was able to pull the old spring attachment out of the shaver body and insert the new one. Since then it's been working fine but I had to go without for 15 days while the new head and blades were being shipped.
Love my pieces
New blades as good as originals. Gives a very good shave.