Refund & Exchange

Thank you for visiting our after-sale services web page.

Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

Please kindly be noticed that all of our Sweetlf products come with a hassle-free warranty. You can find your precise warranty period on the literature inside the box or verify with our customer service team. If your product does not meet your needs during this period, please contact us via the feedback form below and let us know what we can do to help you.

Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.

Thank you in advance for all of the information you are providing.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in SweetLF’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, the buyer is responsible for shipping costs
• For non-quality related warranty claims, SweetLF refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money-back guarantee to expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through SweetLF’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Information Tips

Order ID:
If you ordered from Amazon, You can find this in your Amazon account's order history. If you ordered from here directly, you can find this on your account of sweetlf.com.
Product Name:
You can find this in your Amazon account's order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product.
Refund or Exchange:
Please enter your preference, and we will do our best to accommodate your needs.
Reason for Request:
Enter a short description of the problem here, e.g. "defective".